Shipping policy

What's In-Stock vs. Backorder?"

In-Stock: Ready-to-ship pieces → Dispatched within 2 business days.
Backorder: Made-to-order pieces → Estimated dispatch dates are listed on each product page.

📌 Important Notes:

- If your order includes both in-stock and backorder items, everything will ship together once ALL backorders are ready. Your order will follow the LATEST dispatch date.
To open up In-Stock availability for those who wish to order only In-Stock pieces, if you place an order that includes at least one Backorder, any in-stock pieces in your order will be moved to backorder status.
- If you'd like your In-Stock items sooner, we recommend ordering them separately from Backorder pieces.

 

Delivery Time

- The delivery time depends on your location. Simply enter your address to see how long it takes during the checkout process!
Delivery timelines are approximate. They do not include any unforeseeable delays with the courier (weather, volume, traffic, holiday season etc) We, maison miak, do not have any control over and ask everybody to understand.

 

Shipping

Check your Shipping Blocks below & some important notes:


+ Temporary Shipping Update for Select EU Countries

Due to a temporary suspension of parcel acceptance by select EU postal services, we are currently unable to dispatch In-stock orders to the following countries:

Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Luxembourg, Portugal

At this time, Backorders are still available.

Your order will be carefully made and prepared as usual, then dispatched as soon as postal service resumes.
According to Japan Post, parcel acceptance is expected to resume around August, although this timeline has not yet been guaranteed. 
Thank you so much for your patience and understanding.

 

+ Shipping Block A:

Free Tracked Shipping on Orders with 2 or More Pieces

- Eligible countries

Canada, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Malta, Netherlands, Norway, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom


Details
- Free tracked shipping on any order with 2 or more pieces
- A tracking number is always provided
- Orders with 1 piece: shipping typically ranges from CAD $8–$12, depending on destination

Shipping origin
- Canada: In-stock and Backorder items ship from Canada
- Singapore, Taiwan, Hong Kong, Japan, South Korea: In-stock items ship from Canada; Backorders ship from Japan
- Other listed countries: In-stock items ship from Canada; Backorders ship from Canada or Japan, depending on production capacity


+ Shipping Block B:

Tracked Shipping (Small Shipping Fee Applies)

- Eligible countries

Australia, Brazil, Croatia, Estonia, Latvia, Lithuania, Malaysia, Poland, Türkiye, United States, New Zealand

Details
- Tracked shipping available for a small fee
- Shipping typically ranges from CAD $8–$12
- A tracking number is provided

Shipping origin
- In-stock items ship from Canada
- Backorders ship from Canada or Japan, depending on production capacity

 

+ Shipping Block C: 

Free Shipping Without Tracking
or
Tracked Shipping with Fee (Backorders Only)

- Eligible countries

Algeria, Argentina, Azerbaijan, Bangladesh, Brunei, China, Cyprus, Costa Rica, Czechia, Greece, India, Indonesia, Lebanon, Macao, Martinique, Mauritius, Monaco, Nepal, Philippines, Qatar, Romania, Slovakia, Thailand, United Arab Emirates


Details
- Free shipping is WITHOUT tracking
- Tracked shipping is available for a small fee, but ONLY for Backorders
- ⚠️ If you select tracked shipping while ordering In-stock items, your order will be modified as Backorders

Shipping origin
- In-stock items ship from Canada
- Backorders ship from Japan

 

+ Shipping Block D: 

Free Shipping WITHOUT Tracking

- Eligible countries

All countries not included in Shipping Blocks A, B, or C


Details
- Free shipping WITHOUT tracking due to limited shipping options
- In-stock items ship from Canada
- Backorders ship from Canada or Japan
- Shipping upgrades may be available upon request

 

Please double-check your address during the checkout.

We will ship your items to the address you provide. 
If the parcel gets returned due to an insufficient/wrong address, or the parcel is not picked up within the carrier’s holding period and is returned to us, a resending fee will apply to ship it again.  

    Duties & Taxes

    Orders outside Canada may be subject to additional import fees, which include VAT, duty, any other local processing fee, upon receipt depending on your country's regulations that you will be responsible for. Please note that maison miak does not have any control over these fees.

    United States: Applicable customs duties are included in your order total and prepaid at checkout. You should not be required to pay these duties again upon delivery.
    📌Note: maison miak has no control over these charges, and we cannot accept returns due to refused fees.