Return Policy
Return
- We offer 14 days return window for all customers upon delivery.
- Our customers are from all over the world and unfortunately we are unable to offer One-Size-Fit-All return labels at the moment, therefore, you will be responsible for all shipping fees associated with a return. Thank you for your understanding.
- Item needs to be returned in the original condition.
- All pearls are natural, all colours are hand-blended, and all clear items are hand-molded, therefore inherently unique, resulting in slight variations. Their variance cannot be considered as defect.
- If you want to check the variance of your piece, please reach out. We might be able to pick a specific piece that caters to your preference.
Duties & Taxes
- Orders outside Canada may be subject to additional import fees, which include VAT, duty, any other local processing fee, upon receipt depending on your country's regulations that you will be responsible for. Please note that maison miak does not have any control over these fees.
Please be aware that if you reject your parcel upon delivery due to import fees, the original shipping fee before any shipping discount and "return to sender fee" will be deducted from your refund.