Return Policy

Return

We offer a 14-day return window upon delivery.
Items must be returned in their original, unworn condition.
Our customers are from all over the world and unfortunately we are unable to offer One-Size-Fit-All return labels at the moment, therefore, you will be responsible for all shipping fees associated with a return. Thank you for your understanding.
The original shipping fee before any shipping discount is non-refundable.
All pearls are natural, all colours are hand-blended, and all clear items are hand-molded, therefore inherently unique, resulting in slight variations. Their variance cannot be considered as defect.
If you want to check the variance of your piece, please reach out. We might be able to pick a specific piece that caters to your preference.
If a parcel is not picked up within the carrier’s holding period and is returned to us, a resending fee will apply to ship it again.

 

Duties & Taxes

Orders outside Canada may be subject to additional import fees, which include VAT, duty, and any other local processing fee, upon receipt, depending on your country's regulations for which you will be responsible.
Note: maison miak has no control over these charges, and we cannot accept returns due to refused fees.